DHL GLOBAL FORWARDING SISSEOSTETAVATE TEENUSTE MÕÕTMINE, HINNAMONITOORING, TEENINDUSTASEMED

DHL GLOBAL FORWARDING SISSEOSTETAVATE TEENUSTE MÕÕTMINE, HINNAMONITOORING, TEENINDUSTASEMED 09.10.2013

TEEMAD DHL Global Forwarding Sisseostetavate Teenuste Taseme Mõõtmine Mere- ja Lennuveod Kohalikud teenused Teenindustasemed Hinnamonitooring Tarnijate juhtimine Ostujuhtimise Aastakonverents 2013 DHL Global Forwarding Page 2

DHL GLOBAL FORWARDING DHL Global Forwarding Sisseostetavate Teenuste Taseme Mõõtmine Mere- ja Lennuveod Kohalikud teenused Teenindustasemed Hinnamonitooring Tarnijate juhtimine Ostujuhtimise Aastakonverents 2013 DHL Global Forwarding Page 3

DHL Products, Services and Solutions Global Forwarding, Freight Supply Chain Express Airfreight and Ocean Freight Services Europe-wide Transportation Contract Logistics and Industry Solutions Export, Import and Domestic Products Airfreight Ocean Freight Multimodal International Supply Chain Industrial Projects Customs Brokerage Transport Control Towers Lead Logistics Provider Niche (high value, fashion, perishables and motor sport) Flexible and customized road and intermodal transportation network Groupage Part Loads Full Loads Rail Transportation Customs Services Trade Fairs and Events Supply Chain Solutions Warehousing Distribution Managed Transport Service Value Added Services (e.g. packaging, technical services, procurement) Information Solutions Marketing Solutions Correspondence Management Office Document Solutions Time Definite DHL EXPRESS 9.00, 10.30, 12.00 DHL EXPRESS WORLDWIDE DHL EXPRESS ENVELOPE DHL EXPRESS EASY Same Day DHL SAME DAY Day Definite DHL ECONOMY SELECT Plus additional Services (e.g. Global Trade Services) and Solutions (e.g. DHL MEDICAL EXPRESS) Ostujuhtimise Aastakonverents 2013 DHL Global Forwarding Page 4

SISSEOSTETAVATE TEENUSTE MÕÕTMINE DHL Global Forwarding Sisseostetavate Teenuste Taseme Mõõtmine Mere- ja Lennuveod Kohalikud teenused Teenindustasemed Hinnamonitooring Tarnijate juhtimine Ostujuhtimise Aastakonverents 2013 DHL Global Forwarding Page 5

MERE- JA LENNUVEOD Eesmärgiks on hinnata vedaja suutlikkust regiooniti ning veosuundade kaupa Tuginetakse eksperthinnangutele Mõõtmiskriteeriumid baseeruvad faktoritele, mida DHL GF oma kvaliteedipoliitikas oluliseks peab Igal kriteeriumil on omaette kaal. Hinne kriteeriumi kohta ühest viieni. Maksimaalne skoor on 500, strateegilise partneri skoor peaks olema vähemalt üle 400, partneri tase peaks olema vähemalt 300 Ostujuhtimise Aastakonverents 2013 DHL Global Forwarding Page 6

MERE- JA LENNUVEOD Geographic Coverage Competitiveness on FAK Rates Competitiveness on Named Accounts Competitiveness on Pre- and Oncarriages Flexibility on Pick-Ups and Drop-Offs Flexibility on Demurrage / Detention issues Flexibility on Claims Handling Customer Service / Documentation Service Integrity IT Capabilities Score Total Total Score Total Score Total Score Total Score Total Score Total Score Total Score Total Score Total LAEVALIIN A 1 10 27 47 3 45 5 50 5 25 1 5 3 30 4 40 5 25 LAEVALIIN B 1 10 15 15 1 15 1 10 1 5 1 5 1 10 1 10 1 5 LAEVALIIN C 4 40 47 35 3 45 5 50 3 15 4 20 3 30 5 50 4 20 LAEVALIIN D 3 30 28 34 5 75 2 20 3 15 4 20 5 50 3 30 5 25 ::::::::: ::::::::: ::::::::: ::::::::: ::::::::: ::::::::: ::::::::: ::::::::: ::::::::: ::::::::: ::::::::: LAEVALIIN X 5 50 50 40 4 60 3 30 5 25 5 25 5 50 5 50 5 25 Ostujuhtimise Aastakonverents 2013 DHL Global Forwarding Page 7

MERE- JA LENNUVEOD Competitiveness of FAK Rates Competitiveness for Named Accounts LAEVALIIN A Score Total weight Total Total Score Total weight Total Total EURO - ASPA 1 15 17,61 2,64 27 5 75 17,61 13,20 47 ASPA - EURO 1 15 47,04 7,06 2 30 47,04 14,11 EURO - SPAC 2 30 2,44 0,73 3 45 2,44 1,10 EURO - AMNO 4 60 13,00 7,80 4 60 13,00 7,80 AMNO - EURO 5 75 5,07 3,80 2 30 5,07 1,52 EURO - AMLA 3 45 5,41 2,44 5 75 5,41 4,06 AMLA - EURO 4 60 1,54 0,93 1 15 1,54 0,23 EURO - EMA 1 15 7,89 1,18 4 60 7,89 4,73 Ostujuhtimise Aastakonverents 2013 DHL Global Forwarding Page 8

GO GREEN Ostujuhtimise Aastakonverents 2013 DHL Global Forwarding Page 9

GO GREEN Ostujuhtimise Aastakonverents 2013 DHL Global Forwarding Page 10

KOHALIKUD TEENUSED Ülesehitus on hindamisel sama nagu globaalsetel teenustel Hankijad on jaotatud nelja gruppi Kohalike vedude allhankijad Ladustamine ja terminaliteenused Kontsernisisesed allhankijad Regulaarliikluse allhankijad Ostujuhtimise Aastakonverents 2013 DHL Global Forwarding Page 11

TEENINDUSTASEMED DHL Global Forwarding Sisseostetavate Teenuste Taseme Mõõtmine Mere- ja Lennuveod Kohalikud teenused Teenindustasemed Hinnamonitooring Tarnijate juhtimine Ostujuhtimise Aastakonverents 2013 DHL Global Forwarding Page 12

TEENINDUSTASEMED Millised peaks olema kriteeriumid, mille väärtust mõõta? Millised peaksid olema standardid? Ostujuhtimise Aastakonverents 2013 DHL Global Forwarding Page 13

TEENINDUSTASEMED Ostujuhtimise Aastakonverents 2013 DHL Global Forwarding Page 14

BOONUSSÜSTEEMID DHL Global Forwarding Sisseostetavate Teenuste Taseme Mõõtmine Mere- ja Lennuveod Kohalikud teenused Teenindustasemed Hinnamonitooring Tarnijate juhtimine Ostujuhtimise Aastakonverents 2013 DHL Global Forwarding Page 18

HINNAMONITOORING Globaalse ostujõu ärakasutamine Tsentraalsed kompetentsikeskused Pidev kommunikatsioon kompetentsikeskuste ja selle alla kuuluvate riikide vahel Iganädalased turuülevaated Suhtluskanal müügi ja ostu vahel Ostujuhtimise Aastakonverents 2013 DHL Global Forwarding Page 19

OCEAN CARGO CENTER Europe Africa Middle East Asia Pacific Americas Middle Europe Mediterranian Northern-Europe UK Ireland Danemark Sweden Finland Norway Estonia Latvia Lithuania Ostujuhtimise Aastakonverents 2013 DHL Global Forwarding Page 20

TARNIJATE JUHTIMINE DHL Global Forwarding Sisseostetavate Teenuste Taseme Mõõtmine Mere- ja Lennuveod Kohalikud teenused Teenindustasemed Hinnamonitooring Tarnijate juhtimine Ostujuhtimise Aastakonverents 2013 DHL Global Forwarding Page 21

TARNIJATE JUHTIMINE Today s Supply Chain Services / Activities can be scattered as per below BOM Planning & Sourcing Purchase Order Raw Materials Manufacture In Country Transport Origin Origin Operations Port Freight Destination Port X-Dock Facility Domestic Transport Destination DCs Domestic Carrier Point of Sale Consumer Product Services 2 Manufacturing Services Origin Services Freight Services Arrival Services Destination Services Change of Buying Terms Packaging Solutions Supplier Logistics Domestic Warehousing PO Management Document Services Freight Planning Air DC Bypass Direct to store Transportation Cross Dock Sourcing Support Origin Analysis Buying Support VMI Fulfilment Logistics Inbound to Manufacture Vendor Management Consolidation Multi Country Consol Ocean Road Rail Port Centric Deconsolidation Processing Warehousing Reverse Logistics Shared User Procurement Inventory Ownership Quality Assurance Co-packing & Kitting Value Added Services Offshore Warehousing NVOCC Express Parcels Customs Brokerage Port to DC E-comm Home Delivery End to End Services - Supply Chain Management Supply Chain Visibility Solution Design & Supply Chain Consulting Services Customs & Foreign Trade Demand Planning & Forecasting Ostujuhtimise Aastakonverents 2013 DHL Global Forwarding Page 22

TARNIJATE JUHTIMINE VENDOR NAME ORDER EARLY SHIP LATE SHIP LOAD D ID DISCH ID ORIGIN DATE ORIGIN LOAD DATE MODE TYPE Timeliness vs Origin Date Timeliness vs Load Date A 503855 1.03.2011 7.03.2011 NSA HAM 14.03.2011 14.03.2011 CFS DRY LATE LATE B 504012 26.02.2011 4.03.2011 SHA HAM 16.03.2011 16.03.2011 CFS DRY LATE LATE B 502833 23.02.2011 1.03.2011 SHA HAM 4.03.2011 4.03.2011 CFS LCL LATE LATE D 503167 7.02.2011 14.02.2011 DEL HAM 25.03.2011 25.03.2011 CFS AIR LATE LATE C 503398 12.03.2011 18.03.2011 HKG HAM 6.03.2011 6.03.2011 CFS AIR ON TIME ON TIME B 504231 30.01.2011 5.02.2011 SHA HAM 16.03.2011 16.03.2011 CFS DRY LATE LATE A 503984 14.02.2011 21.02.2011 NSA HAM 7.03.2011 7.03.2011 CFS LCL LATE LATE E 502587 8.03.2011 14.03.2011 HKG HAM 18.03.2011 20.03.2011 CY DRY LATE LATE E 503680 21.03.2011 27.03.2011 HKG HAM 22.03.2011 27.03.2011 CFS DRY ON TIME ON TIME E 502586 7.03.2011 13.03.2011 HKG HAM 18.03.2011 20.03.2011 CY DRY LATE LATE E 503683 21.03.2011 27.03.2011 HKG HAM 22.03.2011 27.03.2011 CFS DRY ON TIME ON TIME Ostujuhtimise Aastakonverents 2013 DHL Global Forwarding Page 23

VENDOR PERFORMANCE Vs LATEST SHIP DATE 160 140 120 100 80 60 40 20 0 jaan.11 veebr.11 märts.11 apr.11 mai.11 juuni.11 juuli.11 aug.11 sept.11 okt.11 nov.11 dets.11 Late Ontime This shows the number of Purchase Orders that were shipped (vessel departed) either before (on time) or after (late) the Latest Shipping Date Ostujuhtimise Aastakonverents 2013 DHL Global Forwarding Page 24

TARNIJATE JUHTIMINE MILLEKS? MILLINE ON TARNIJA LUBADUSTEST KINNIPIDAMINE KUI SUUR KOGUS KAUPA ON KONKREETSEL AJAMOMENDIL VALMIS KUIDAS VALMIS OLEV KAUP TEELE PANNA KAS VALMIS OLEV KAUP TEELE PANNA VÕI OODATA Ostujuhtimise Aastakonverents 2013 DHL Global Forwarding Page 25

TARNIJATE JUHTIMINE TINGIMUSED SÜSTEEMI TOIMIMISEKS SOP TOIMIV IT SÜSTEEM PIISAVALT SUURED MAHUD PIISAVALT SUUR TARNIJATE HULK Ostujuhtimise Aastakonverents 2013 DHL Global Forwarding Page 26

TARNIJATE JUHTIMINE Value Delivered 3. Business Savings Improved sourcing decisions Storage of opportunity buys at origin FOB cost management Improve cash to cash cycle Reduce markdowns 2. Supply Chain Savings Samples logistics Supplier Workshops Co-packing at Vendor Hold inventory origin logistics at source QC at origin 1. Operational Savings Port to DC management Demurrage management In country collection Increased Consolidation Move FOB points Mode Management Pick & pack at origin Return loads Storage at CFS Factory load supervision Origin Load planning Nominated carrier networks Reduce Origin Headcount Create DC bypass loads Scan & pack at factory / CFS Build promotions Send store ready merchandise Plan DC intake from e2e visibility Peak management CPFR operations Global trade management Reduce supply chain inventory Activity based costing of PO VMI Lead time reductions Reverse logistics Product Financing Degree of Complexity Ostujuhtimise Aastakonverents 2013 DHL Global Forwarding Page 27

TARNIJATE JUHTIMINE 1. Operational 2. Supply Chain Improvements in costs, efficiencies and performance from the DHL size, scale and expertise Reviewing process elements when, how & where they should happen join up key supply chain stages particularly origin and destination ~5% saving ~5-15% saving 3. Business Develop a responsive, integrated supply chain that supports customers business & strategic requirements. More complexity and innovation to drive value. ~15%+ saving Ostujuhtimise Aastakonverents 2013 DHL Global Forwarding Page 28

TÄNAN TÄHELEPANU EEST! Tarmo Künnapuu Müügijuht Phone +372 6808 594 Mobile +372 56808 594 Mail tarmo.kunnapuu@dhl.com DHL Global Forwarding Kesk-Sõjamäe 10a Tallinn, Eesti Ostujuhtimise Aastakonverents 2013 DHL Global Forwarding Page 29